Important: By accessing the website (www.thecoachingmasters.com) or our mobile app (CoachApp), you agree to these terms and conditions. If you disagree with these terms and conditions, you should not use our platforms or purchase our services.
1. Agreement
These are the Terms and Conditions of The Coaching Masters Group Limited, a company registered in England and Wales under company number 13902979 with its registered office at International House, 142 Cromwell Road, London, United Kingdom, SW7 4EF (“we”, “us”, or “our”).
By purchasing from us, you confirm that you are over 18 years old, have reviewed these Terms and Conditions, are legally capable of entering contracts, and that all information you provide is true and accurate, forming a legally binding agreement governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
2. Services
We deliver online courses, subscriptions, programs, accreditations, certifications, and other business-related or coaching-related services (the “Services”) online, found on our website and our app. The Service you purchase will be delivered according to the details on our website and app at the time of your purchase. We reserve the right to make reasonable changes to the Services without prior notice, ensuring the Service still matches the original description or offering a reasonable alternative.
3. Safeguarding
Our Services support your business development or achieving qualifications; they are not a substitute for counselling or therapy services. If you’re seeking medical or professional help for your mental health, please consult a relevant medical professional. We are not liable for any emotional distress arising from using the Services, and we reserve the right to terminate your use of the Services if we have concerns about your suitability to use the Services safely.
4. Payments
The purchase fee for your chosen Service, either via our website, app, or sales representative and your payment confirmation or subscription receipt sent via email, forms a legally binding agreement of these amounts due.
5. Subscription Fees
By subscribing to the Accelerate programme, you agree to a minimum term of 6 months. For the University subscription, a minimum term of 12 months applies.
Payments are charged in USD. Payments from banks using different currencies may incur a foreign transaction fee at your bank’s discretion.
Since our Services are subscription-based services, your subscription will automatically renew at the end of each billing cycle. You are able to change this billing date to suit you after your subscription has started. After this period, any subscriptions will continue on a rolling monthly basis unless cancelled.
By subscribing through our website, you authorise Stripe to charge your selected payment method for recurring payments. By providing your payment details, you authorise us to charge your card for the services outlined in your agreement. Your payment information is securely processed and stored by our third-party payment processor (Stripe), and we retain the right to initiate future charges, including manual adjustments to fulfil contract terms or agreed changes, such as upgrading subscriptions or settling outstanding balances.
6. In-App Purchases and Platform Usage
In addition to purchases made via our website, you may make purchases within our mobile application “CoachApp” through third-party app stores, such as Apple App Store or Google Play. All in-app purchases are governed by the respective app store’s terms and conditions, and by proceeding with an in-app purchase, you authorise the relevant store to charge your chosen payment method.
You acknowledge that subscription terms and auto-renewal functionalities for in-app purchases are managed by the app store, and you must handle any cancellations or amendments through the respective platform. We do not control or have access to your billing relationship with the app store.
By accessing and using the App, you agree not to misuse the platform in a way that breaches community standards, applicable laws, or other users’ rights. We reserve the right to suspend or terminate access if we believe a user is in breach of these obligations.
7. Accessibility
We will always act in the best interests of our customers to sustain and maintain the offering. However, as businesses evolve, some elements of our Services may change over time. If adjustments are required, we will strive to offer an equivalent service to ensure continuity and value for our customers. We reserve the right to discontinue access to our programmes and platforms in the event of business closure or force majeure.
8. Cancellation and Refunds
As you are accessing an online product in the course of business, trade or profession, you are a business and not a consumer, and therefore, you do not have a right to a 14-day cooling-off period. You may, however, claim a refund under our Quality Assurance Money-Back Guarantee.
Refunds are only available for issues related to service quality and not for personal or financial changes. Refund amounts may vary due to exchange rate fluctuations, which are beyond our control. You agree to attempt resolution through our internal support team and not to initiate a chargeback with Stripe. Unauthorised chargebacks through your bank violate your contract with us, and we reserve the right to take legal action to protect our reputation.
9. Default Payments
You must maintain all scheduled payments on time to avoid your Services being suspended, and any qualified or accredited status being disqualified. You will not receive your physical copy of your certificates if your subscription is invalid.
If you default on your payments, our debt escalation process will be initiated. This includes: Stripe attempting to retry the payment, communication from us to help obtain another payment method, final warning and then termination of subscription where the payment is then owed. Your matter will then be passed to Lovetts Solicitors, who follow a four-step recovery process: formal letter before proceeding, legal claim, filing of CCJ and enforcement.
10. Confidentiality & Data Protection
We won’t share or use your confidential information without your consent. We respect your right to privacy and comply with our obligations under the EU retained version of the General Data Protection Regulation ((EU) (2016/679)) and other recognised data protection laws.
As part of your use of our platforms (website and app), you may upload personal content such as posts, images, videos, and other materials. We host this user-generated content on our own secure servers. If at any time you wish to have your social activity data permanently deleted from our systems, you may request this by contacting us directly. This applies to all personal data shared within the social features of our platforms.
When you share testimonials, reviews, content, comments, videos, or images (“Client Content”) with us, you confirm that we have the legal right to share it, that it doesn’t infringe on any third-party rights (including intellectual property rights), and that you give us permission to exhibit, distribute, and use it on our website, social media sites, advertising, marketing campaigns, or email communications as needed to lawfully promote our business.
If you wish to make a request regarding your personal data, including deletion of your social activity data, or if you have any questions about how we handle your information, please contact us via www.thecoachingmasters.com/contact.
11. Intellectual Property
The content you receive from us as part of Services, including all materials, information, resources, data, or similar content provided by us, is our intellectual property. When you purchase our Services, you receive a personal, limited, non-transferable, non-exclusive, revocable license to access, view, and use our intellectual property solely for the intended purposes. You agree not to copy, reproduce, sell, license, share, or distribute any of our intellectual property at any time.
12. Non-Solicitation and Non-Compete
During your subscription and for 12 months after it ends, you agree not to canvass, promote, or advertise your products or services to our employees, contractors, clients (those who have purchased our Services), or prospective clients, and you agree not to create, promote, or distribute any product that directly competes with any of our Services. If you do so, legal action may be taken against you.
13. Liability & Guarantee
You are solely responsible for any decisions and actions you take regarding your life, health, finances, or business. Our content is designed to support your development, but implementation is your responsibility. We do not guarantee specific outcomes. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any matter which cannot legally be excluded. We are not liable for any losses arising from your use of the services, and our total liability is limited to the amount you paid. Testimonials and results shared are examples only and do not guarantee similar outcomes.
14. Qualifications and Compliance
If the Service offers the opportunity to obtain a qualification or accreditation through a third-party authority, you agree to comply with their ethical guidelines. For more information about industry background, regulations, associations, governing bodies, qualifications, awards, and more, please visit our governance page at thecoachingmasters.com/governance
15. Complaints and Non-Disparagement Clause
By agreeing to these Terms and Conditions, you commit not to making false, misleading, or defamatory statements about The Coaching Masters in any manner. This includes making negative statements or comments about our company, its services, or employees, either publicly or privately, including online reviews. You agree to direct complaints internally. We welcome honest feedback, but ask that it is respectful and accurate. Public false or defamatory claims may result in legal action.
16. General Terms
These Terms supersede all previous communications or agreements. No other promises or representations apply. If any part is found unenforceable, the rest remains in effect. We are not liable for service delays caused by events outside our control. Only you and we have rights under this agreement. The Coaching Masters Limited (Hong Kong), Company No. 2960200, is a subsidiary of The Coaching Masters Group Limited (UK), Company No. 13902979.
Thank you for joining The Coaching Masters. We look forward to supporting you every step of the way in your journey!
